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Frequently Asked Questions |
Fundraising
- How long can I keep my fundraising page open?
As long as you like, just let us know when you are ready to close it - please remember that sponsors often give after an event has taken place, as well as before!
Please note that after a period of inactivity of two months or more and providing the date of your event has passed, the page will normally be closed by us and the funds transferred to the charity.
- How do the funds raised on my page reach the charity?
After your page has been closed then we will contact the charity to arrange the transfer of funds. (Please note that some charities have pre existing arrangements with us to transfer funds raised on fundraising pages on a monthly basis).
Fundraising pages are normally paid in one total amount to the charity after the page has been closed (unless the charity or fundraiser has requested a monthly transfer). If the last donation on your page is in January then the funds will be transferred to the charity a few weeks later. This is because of the amount of time that it takes us to claim, and then receive, the gift aid tax from the inland revenue.
As mentioned above we can, on occasion, transfer funds raised to the charity on a monthly basis if necessary. Please email us at michelle@dovetrust.com or em@dovetrust.com to discuss this option.
Please note payment on a monthly basis is currently not an option for pages that are raising funds for more than one charity.
- Do I need to tell my chosen charity about my fundraising?
This is entirely up to you. Currently charities are not automatically notified when someone sets up a fundraising page for them through CharityGiving, but they can see details of their fundraisers through our administration system for charities.
- Why isn't my donation showing up on a page?
Only donations made from a fundraising page will appear on that page.
Occasionally a donation which is meant for a fundraising page may be made through the section on our website that allows you to donate to a charity in general. If your donation does not appear on the intended page, contact us and we will adjust it.
- Do you accept offline donations for fundraising pages?
Yes. We can process both cheques and phone donations on behalf of fundraising pages. Cheques need to be made payable to the Dove Trust and sent to PO Box 92, Dereham. NR20 4WD, with information as to which page it is meant for e.g the fundraiser's name, page name, and the charity.
To make a donation over the phone please contact Bex on 0845 130 3683
Telephone donations and cheques will not automatically appear on the page. However, they can be entered into the personal details on the page if requested.
- Can I set up a fundraising page to raise funds for more than one charity?
Yes.
- Can each person on my page choose which charity their donation goes to if I am raising funds for more than one charity?
No. The donations raised on your page will be split between the charities as specified when you set up your page.
- Can I donate on a fundraising page if I live outside of the UK?
Yes. However, you can only Gift Aid your donation if you are a UK tax payer.
- I have pulled out of my event - can my sponsors get a refund?
If you are unable to complete your event, and would like your donors to receive a refund please contact us to discuss. Please note that in some cases this may not be possible as there are certain conditions that need to be met.
- Can I present a cheque to the charity I am supporting?
Yes you can. We have recently developed this option and have large presentation cheques that can be used in a presentation to the charity and provided on request.
- How do I close my page?
When you are ready to close your fundraising page please email us at contactus@dovetrust.com and we will close your page and begin the process of transferring the funds to your chosen charity.
Charities
Events
- How can I as a charity manage my event through CharityGiving?
It is simple to set up and manage an event through our website - just follow the step by step instructions in your charity account.
The events section compiles a guest list accessible to you from your charity account. When registered, the confirmatory email directs the guest to the area of our website where they can set up fundraising pages for your event. This is particularly useful when you are putting on sponsored events such as walks, marathons etc.
We can also send out information packs, which contain offline sponsorship forms that we can then process on your behalf to claim gift aid where applicable.
- What do I do with my offline sponsorship form after the event?
To process the offline forms please post to:
The Dove Trust
PO Box 92
Dereham
NR20 4WD. Please include a cheque for the funds raised made payable to the Dove Trust.
- How does my charity receive the funds raised through an event?
To arrange the transfer of funds raised through an event please contact The Dove Trust.
Charity Shop
Regular Givers
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